LAST UPDATED ON: April 29, 2018

This Privacy Policy ("Policy") provides information about how Razorback Technologies Private Limited, a company incorporated under the Companies Act, 1956 having its registered office at C/4, Yamuna Flats, 16th Street, Nanganallur, Chennai – 600061 (“The Company”) collects, uses, stores, archives and transfers information/data from you, through your use of the mobile application duNOW.(“The Product”)

This policy covers data collected through the product and not any other data collection method or processing, including, without limitation, data collection practices of other mobile applications or web pages that are linked to the product or data that is collected offline or through web sites, products, or services offered or belonging to third parties. Occasionally, reference would be made to this policy in notices and consent requests related to specific surveys, ratings or other modalities present in the product.

Please read the following statements to learn about our information gathering and dissemination practices. By using duNOW, you agree to be bound by the terms and conditions of this privacy policy. If you do not agree; please do not use or access our service. By mere use of the duNOW, you expressly consent to our use and disclosure of your personal information in accordance with this policy. This policy is incorporated into and subject to terms of use.

You acknowledge and agree to grant duNOW

1. Permission to access your personally identifiable information which you voluntarily provide while transacting with businesses who have bought a license to use duNOW for commercial purposes and may include mobile phone number, name, email ID, demographic information and grant permission to transmit it over the network. This will aid us in creating and authenticating your account wherever applicable and providing an enhanced user experience.

2. Permission to read phone status and identity to aid transactions done via “The Product”. 

Permission to contact you via SMS and/or other communication mediums over the internet or otherwise.  

4. Permission to store last 4 digits of your debit/credit card, your bank account information such as IFSC code & bank account number, UPI handle/virtual id at our end for your convenience to recognize your payment instrument. You will be transferred to your respective financial institutions secure payment page where you may have to enter your details like credit/debit card number, etc. as required by the institution for processing the payment.

The following instances are when data might be collected by the company; when you (i) request information; (ii) apply to use or participate in or subscribe to any service or purchase any goods offered through the product; (iii) submit any content in the product; (iv) register as a user; or (vi) otherwise actively send data through/using the product. The product will collect, use, store and archive information about you in the following general categories:


We access personal information (if any) provided by you, such as information provided at the time of (i) registration or in relation to use or modification of your account, (ii) Request for on-demand services, customer support, or (iii) which is otherwise communicated to us which may include your name, email address(es), mobile number, mailing address(es) and electronic documents you may upload to (a) resolve any complaints/feedback with the businesses , (b) enhance your experience of the product.


Device Information: duNOW may access information about your mobile device, including but not limited to, the hardware model, operating system and version, preferred language, unique device identifier, device booting status, mobile mode and state (including the silent mode, sleep mode, screen saver function, call function, etc) and mobile network information to facilitate the provision and resumption of services and functions related to usage of “The Product”, as well as software updates, and product support. Additionally, we may access the device storage to seamlessly store in crash reports with your permission for onward transmission to the duNOW product development team.

Transaction Information: duNOW may access transaction details related to your use of “The Product” including the type of goods/services requested, date and time of the request, businesses from which the goods/services have been sourced, number of transactions conducted, complaints against the goods/services sourced and other related transaction details to (i) monitor the usage of “The Product”; and (ii) for duNOW’s management information system..

Interactive Features/Forums Information: duNOW will store any information you share using the interactive features (such as conversations between you and the businesses) of “The Product”. You understand that any information (including personal information) which you may share with any third parties or other users whilst using “The Product”, will be solely at your risk as to the security of such information and duNOW cannot guarantee the security of such information or the nature of its use by the third parties to whom you disclose such information.

Internet: We will access the Internet or Wi-Fi network or any changes in the internet or Wi-Fi network of your mobile device for running duNOW app and connecting you with the relevant businesses.


We respect your privacy and do not share your information with anyone. However we need to share information with government agencies in order to comply with the law when requested.


duNOW employs the highest level of security the industry offers. However it is to be understood that the transmissions over the internet are never 100% secure or error-free.

We have taken reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Commercially reasonable physical, managerial, operational and technical security measures are employed by us to protect the loss, misuse and alteration and to preserve the security of the Personally Identifiable Information in our care.

We employ standard access control methods, encryption, etc. to ensure safety of your data. We will notify you of any breach in security through notifications on the app and other means where possible in case of any breach in security.


duNOW reserves the right to change, modify, add or remove portions of this policy at any time, but will alert you that changes have been made by indicating on the policy the date it was last updated. When you use “The Product”, you are accepting the current version of this policy as posted at that time. It is recommended that users revisit this policy on occasion to learn of any changes.


If you have any questions, or concerns about this policy or any complaints about the manner in which duNOW handles your personal information or the use of your personal information (in doing so acknowledging that duNOW may be unable to provide you all or some of the services), please feel free to contact us any time at

[Note: You acknowledge and agree that merely un-installing “The Product” or suspending your account will not result in the deletion of your information from our servers.]


C/4, Yamuna Flats
16th Street, Nanganallur
Chennai - 600061
Tamil Nadu, India

Tel: +91 9445359944
(Mon to Fri: 9AM to 5PM)